Technical Support
Our technical support is second to none and available whenever you may
need it. We offer various Support Plans to suit your needs,
as well as 24 hour emergency support.
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"Mark did a great job. He knows his stuff. Gave some great recommendations on network improvements. You have some great people working in the support department!"
- John Dixon, Tri-County Produce
April 1, 2010
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To Request Assistance with a Technical Matter Please click the following Link which will direct you to the Customer Web Support Login. https://support.ecrsoft.com
*Please note that you must have a Web Support Login ID and Password to continue. If you do not currently have this information please contact ECRS Technical Support at 828.265.2907 (Option1).
For Technical Support between the hours of 8am - 9pm EST (excluding New Year's Day, Memorial Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, and Christmas Day), be prepared with as much information
as possible about your problem, including any error messages, your response to messages, what
you were doing when the problem occurred, etc. and call: 828.265.2907 - option 1.
If you do not have a Support Plan from ECRS you may purchase one at the time of your call or purchase support time in one hour blocks as
needed.
After hours Emergency Technical Support (available for a service charge) call: 828.265.2907 - option 1
Technical Support via e-mail: support@ecrsoft.com.
Please be as in-depth as possible in your e-mail message to help expedite the support process.
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